FIRST DAY AT ASPIRING

On your first day at school you will sit a test to find out what your English level is.The school opens at 8:00 am at Level 4, 233-237 Queen Street, Auckland.

  • Please make sure that you arrive before 9:30 am at the reception
  • Please don’t forget to bring the following documents:

* Your passport, your visa, proof of your medical & travel insurance, and a passport size photo for your student ID card.

  • You also need a pen or pencil
  • Book deposit ($50.00 for General English and $70.00 for IELTS)

We will show you the room where you can sit down and be ready for the placement test. First Day Schedule

9:30 Arrive at school (Please present your passport, visa and insurance policy)
09:30 – 10:30 Grammar Test
10:30 – 10:45 Break Time
10:45 – 11:30 Writing Test
11:30 – 12:30 Interview (may continue with the paper work)
12:30 – 13:00 Lunch Break
13:00 – 14:00 Orientation*

 *At the Orientation

  • You will have a school tour
  • You will be introduced to our office staff
  • You will learn about school policies and procedures
  • You will be advised about emergency contact details, student ID, WiFi password

**You will start your class from Tuesday.

SCHOOL FACILITIES

Aspiring Language Institute is located at the heart of Auckland CBD, in the famous Queen Street – the main street of the city – where you will find everything you can think of, i.e. restaurants, banks, supermarkets, clothe stores, shopping malls, pubs, and so on. Aspiring Language Institute provides you with modern facilities that will make you feel more comfortable while you are studying with us Such as:

  • Equipped Classrooms with everything you need in your English learning process
  • We will provide you with computer lab with internet access Monday to Friday 8:30 to 21:00
  • Wireless Internet
  • Equipped Kitchen and Dining Room
  • High definition T.V set with DVD player and a big selection of movies (available for you to take home and improve you English)
  • Coffee Machine, Vending Machine and Free Tea
  • Student ID card (Up to 40% off from all buses in Auckland)
  • Library
  • Balcony

CLASSROOM RULES

We expect all our students to follow our classroom rules:

  1. Be on time
  2. English only
  3. No mobile phone
  4. Clean up your mess

Your tutor may ask you to leave the classroom if you are not following the above rules. In this case, your attendance will be marked as “Absent”.

SUPPORT & SERVICES

Please remember, all our staff are more than happy to help you improve your study skills and/or to have comfortable New Zealand life. Our friendly, experienced staff are here for you and don’t hesitate to talk to one of them if you need any help.

LEARNER SUPPORT

Aspiring Language Institute is committed to:

  1. Providing students with accurate and current information relating to the organization and its programmes.
  2. Ensuring the student handbook will be congruent with the requirements of NZQA, accurate, current and compliant with the Fair Trading Act.
  3. Ensuring all students have a reasonable chance of success. All students will be interviewed to ensure that that they are suited to the programme and are likely to succeed.
  4. Ensuring selection processes will be fair and valid. All students will be interviewed by the Academic Manager and another staff member. If a course is full, applicants will be placed on a waiting list.
  5. Providing career guidance for students. All staff will be available to advise students on further study opportunities.
  6. Providing guidance and support to students who require it. Students will be encouraged to raise any issues that are impacting upon their training with a staff member. Tutors will discuss such matters with the Academic Manager or other staff members and offer appropriate guidance and support strategies agreed with the student. If in-house support is not appropriate, staff will assist students to make contact with external agencies. A list of internal and external support services will be included in the Student Handbook.
  7. Protecting students from harm. Student rules and complaints procedures are designed to protect students and are included in the Handbook. The Health and Safety Policy and Procedures and the Harassment Policy are designed to manage potential harm to students. These are included in the Handbook.

Our services include

  • – Access to computer lab and Internet
  • – Wireless internet connection (up to 500 MB per month)
  • – Aspiring Language Institute student ID card
  • – Lending library (books and DVDs)
  • – Opening a bank account
  • – Applying for an IRD number
  • – Claiming your insurance
  • – Assistance with your visa application
  • – Advice for finding accommodation

GRIEVANCE/COMPLAINT

All students have the right to complaint about anything in the school. If you have a complaint:

Is it about your class?

  • Talk to your tutor first. If you are not satisfied with your tutor’s response.
  • Talk to a student counselor. If you are not satisfied with your counselor’s response.
  • Fill the official complaint form (available at the reception) and give it to the Director of Studies or designate
  • If you did not receive a satisfactory answer in response to your complaint and would like further help write to the New Zealand Qualifications Authority (NZQA).

Is it about your home stay?

Talk to our reception first. If you are not satisfied with the reception’s response. Talk to a student counselor. If you are not satisfied with your counselor’s response.

  • Fill the official complaint form (available at the reception) and give it to the Office Manager.
  • If you did not receive a satisfactory answer in response to your complaint and would like further help, write to the New Zealand Qualifications Authority (NZQA):

Is it about something else?

  • Talk to our reception first. If you are not satisfied with the reception’s response.
  • Talk to a student counselor. If you are not satisfied with your counselor’s response.
  • Fill the official complaint form (available at the reception) and give it to the Office Manager.
  • If you did not receive a satisfactory answer in response to your complaint and would like further help, write to the New Zealand Qualifications Authority (NZQA).

If your complaint is not solved- contact NZQA

  1.  Download the Complaint Form.
  2.  Send your completed Complaint Form, along with any supporting evidence, to:

The Complaints Officer Quality Assurance Division

P O Box 160 Wellington 6140

or Email a scan of your completed form, along with scans of any supporting evidence, to qadrisk@nzqa.govt.nz

What can I complain to NZQA about?

What can’t I complain to NZQA about?

  • Course information.
  • Entry and selection procedures.
  • Enrollment procedures.
  • Information or procedures for financial matters.
  • Staff qualifications or skills.
  • Student support and guidance.
  • Programme content, structure or delivery.
  • Equipment and teaching resources.
  • Assessment processes and information.
  • Management practices.
  • An event that took place more than 12 months ago unless the complainant has been actively pursuing the complaint with the provider since it occurred, or the issue has only just come to the complainant’s attention due to circumstances beyond the complainant’s control.
  • Training or education delivered by universities.
  • Appeal of an assessment result – you should follow the provider’s appeals procedure.
  • The private lives of those involved with education and training.
  • Issues currently under investigation, or where a ruling has already been made, by a disputes tribunal
  • Ministry of Social Development matters, e.g. loans and allowances
  • Tertiary Education Commission (TEC) matters, e.g. course-related costs, travel allowance.