All students have the right to complaint about anything in the school. If you have a complaint:

Is it about your class?

  1. Talk to your tutor first. If you are not satisfied with your tutor’s response.
  2. Talk to a student counselor. If you are not satisfied with your counselor’s response.
  3. Fill the official complaint form (available at the reception) and give it to the Director of Studies or designate.
  4. If you did not receive a satisfactory answer in response to your complaint and would like further help, write to the New Zealand Qualifications Authority (NZQA):

Is it about your home stay?

  1. Talk to our reception first. If you are not satisfied with the reception’s response.
  2. Talk to a student counselor. If you are not satisfied with your counselor’s response.
  3. Fill the official complaint form (available at the reception) and give it to the Office Manager.
  4. If you did not receive a satisfactory answer in response to your complaint and would like further help, write to the New Zealand Qualifications Authority (NZQA):

Is it about something else?

  1. Talk to our reception first. If you are not satisfied with the reception’s response.
  2. Talk to a student counselor. If you are not satisfied with your counselor’s response.
  3. Fill the official complaint form (available at the reception) and give it to the Office Manager.
  4. If you did not receive a satisfactory answer in response to your complaint and would like further help, write to the New Zealand Qualifications Authority (NZQA):

If your complaint is not solved- contact NZQA

  1. Download the complaint form .
  2. Send your completed complaint form, along with any supporting evidence to:
  • The Complaints Officer, Quality Assurance Division

                    P O Box 160, Wellington 6140

or email a scan of your completed form, along with scans of any supporting evidence to qadrisk@nzqa.govt.nz

What can I complain to NZQA about?

What can’t I complain to NZQA about?

  • Course information
  •  Entry and selection procedures
  •   Enrollment procedures
  •  Information or procedures for financial matters
  •   Staff qualifications or skills
  •   Student support and guidance
  •  Programme content, structure or delivery
  •   Equipment and teaching resources
  •   Assessment processes and information
  •   Management practices
  •   An event that took place more than 12 months ago unless the complainant has been actively pursuing the complaint with the provider since it occurred, or the issue has only just come to the complainant’s attention due to circumstances beyond the complainant’s control
  •  Training or education delivered by universities
  •  Appeal of an assessment result – you should follow the provider’s appeals procedure
  •  The private lives of those involved with education and training
  •  Issues currently under investigation, or where a ruling has already been made, by a disputes tribunal
  • Ministry of Social Development matters, e.g. loans and allowances
  • Tertiary Education Commission (TEC) matters, e.g. course-related costs, travel allowance.